Technology Associate

Job Description

 Position Overview: 

Under the direction of the IT Manager, the Technology Associate is responsible for HelpDesk support and providing support for both middle and high schools along with network office.

Primary Responsibilities:

  • Install application programs to accommodate specific grade level curricula in computer labs and in classrooms
  • Install and upgrade operating system software when necessary
  • Solve problems with computers, networks, copiers and printers
  • Assign email accounts and network logins to students and staff as needed
  • Oversee students and staff use of the Internet according to the Paul PCS Acceptable Use Policy
  • Assist students and staff with various computer programs such as word processing, spreadsheet, page layout, database and other programs as needed
  • Assist in the operation, minor repair, and maintenance of all technology equipment
  • Respond actively to ticketing system for all school-based requests
  • Ensure satisfactory and timely set-up of devices to be used as requested by various members of the staff
  • Maintain inventory of all school technology devices and media center equipment
  • Other duties as assigned

Location

Washington, DC

Benefits

Paul PCS offers a competitive compensation package commensurate with relevant experience and anticipated duties and responsibilities, including comprehensive health benefits.

Requirements

  • A minimum of 1 year of HelpDesk support experience
  • At least an Associate’s degree in Information Technology or related fields from an accredited university
  • A+ certification required; Network + is a preferred
  • Experience with current Windows, Mac OS, and Google platforms;
  • Demonstrate excellent oral and written communications skills
  • Experience in operating and maintaining a variety of technological equipment
  • Possess ability to work in collaborative manner with all school staff
  • Possess ability to learn quickly and have a solution-oriented, problem-solving mindset

 

Application Information

Please send a thoughtful cover letter and resume to careers@paulcharter.org with Technology Associate Application as the subject. Resumes without a cover letter will not be considered and replies will only be sent to qualified applicants.

When you send the files, please use the following naming conventions:

  • Last name_First name_TechAssociate_Resume
  • Last name_First name_TechAssociate_Cover Letter

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