Tech Associate

Job Description

The Technology Associate is responsible for helpdesk support and providing support for both middle and high school along with network staff.

Primary Responsibilities:

  • Install application programs to accommodate specific grade level curricula in computer labs and in classrooms
  • Install and upgrade operating system software when necessary
  • Solve problems with computers, networks, copiers and printers
  • Assign email accounts and network logins to students and staff as needed
  • Oversee students and staff use of the Internet according to the Paul PCS Acceptable Use Policy
  • Assist students and staff with various computer programs such as word processing, spreadsheet, page layout, database and other programs as needed
  • Assist in the operation, minor repair, and maintenance of all technology equipment
  • Respond actively to ticketing system for all school-based requests
  • Ensure satisfactory and timely set-up of devices to be used as requested by various members of the staff
  • Maintain inventory of all school technology devices and media center equipment
  • Other duties as assigned

Location

Washington, DC

Benefits

Competitive salaries, excellent benefits, an innovative work environment, and an opportunity to rethink school as we know it and change the lives of our students.

Requirements

  • A minimum of 1 year of helpdesk support and tech troubleshooting experience
  • At least an Associate’s degree in Information Technology or related fields from an accredited university is preferred
  • A+ certification desired; Network + is a preferred
  • Experience with current Windows, Mac OS, and Google platforms; 
  • Demonstrate excellent oral and written communications skills
  • Experience in operating and maintaining a variety of technological equipment
  • Possess ability to work in collaborative manner with all school staff
  • Possess ability to learn quickly and have a solution-oriented, problem-solving mindset

Application Information

Please send a thoughtful cover letter and resume to pmerkerson@paulcharter.org. The subject line should read Application for Tech Associate. Resumes without a cover letter will not be considered and replies will only be sent to qualified applicants.

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